Following Wednesday Update:

Ever since the events below transpired, I’ve been feeling uneasy about the entire thing. It seemed a little too good to be true, frankly – and when other people started having issues, I decided to make some calls.

As of this afternoon, I’ve been called twice by the office of the President of Rogers Canada. My order is in the system, but is “processing” – even though I was told on Friday afternoon (call #2) that my order had actually shipped, this isn’t true. I’ll be in processing mode until Rogers gets more stock from Apple, and no one can tell me when that will be. Okay, fine. It sucks, but it makes sense.

It’s not just that, though. The rep I spoke with on Friday swore up and down that I would be able to transfer from Fido to Rogers with no penalty whatsoever – in fact, the entire reason I was calling Rogers was to ask if this was true. When he assured me it was and that he would waive the activation fee if I placed the order with him, I did just that. Order placed, phone is on the way, everything is super.

No one at Rogers can figure out why the rep – JC – told me this, as it is NOT TRUE. If I want to switch from Fido to Rogers, I’ll be hit with a $400 Early Termination Fee, the very fee that JC told me didn’t exist. The last gentleman I spoke with – some sort of senior honcho man – is attempting to track down the recording of the call I made on Friday to verify my claim. It seems the original order number I was given was mysteriously cancelled, and a new order placed in my name. Awesome.

My fate is out of my hands at the moment. Rogers and Fido are talking amongst themselves to figure out if my claim is true, and why I was told what I was told those magic words. It’s up to Fido now, and if they’ll waive the charge because an employee at another company made a mistake is both highly unlikely and remains to be seen.

So, don’t do what my post below suggested. It clearly isn’t working out so well for me.

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