I made a list of things I needed to do after we had moved, because I am highly organized and anal retentive. At the top of that list was “transfer prescriptions”. There are a large number of chemicals keeping me alive these days, and seeing as “being alive” is pretty much the only thing I have going on right now, it was imperitive that the spice must flow.
I stupidly assumed that because the pharmaceutical industry is highly regulated, pharmacies themselves must have solid, air-tight procedures when it comes to all things people and medication related. This is .. not true. In the slightest. It was exceedingly difficult to transfer my prescriptions from one store to another (in the same chain, no less), taking multiple online submissions, two phone calls, and three in-person visits to the pharmacy to prove my identity only for the entire thing to be not be done at all correctly. The last straw was an attempt to refill some medication online and being told my birthdate was incorrect. Frustrated to the point of picking up the phone (I really really hate the phone), I called the pharmacy to get my birthdate corrected. Oh, you sweet summer child – your birthdate isn’t wrong, it’s your prescription number. That’s from the old store. You need to download the pharmacy app and manually set your home store to be the new one, and your prescriptions will just show up. Why don’t you know this? Women just don’t get technology.
Great (if condescending) advice, right? And straight from the pharmacy owner’s mouth, so clearly I was in the wrong here. If only I understood how mobile apps work!
Yeah, the pharmacy doesn’t actually HAVE an app. Never had. The steps I was told to take not only cannot be done, but do not exist and have never existed. I don’t know what sort of drugs the pharmacist was sampling, but they made him dream up a process, place it into a non-existant iPhone app, then chastise someone for not knowing about it.
Few things piss me off more than someone I have to trust with my life making careless mistakes. When they make mistakes that are not only beyond careless but in the realm of dystopian fiction, I see fucking red. I’d once chewed out my previous pharmacy for refilling all my medications except one (prior to being able to refill them myself online), because the actual dose was a 2-parter and they missed the second part. They apologized, everything was great, and we had a good relationship until I moved. There was no excuse for the new pharmacy to fuck up like this, so I complained on three official channels: Twitter, email feedback on the website, and a call into corporate.
I got the standard boilerplate apology from all three channels, which whatever. Twitter went one further, and asked if they could pass my information onto the pharmacy owner so he could contact me directly to apologize. Since he was the one I spoke to in the first place, I did not want this and I told them so. They’ve promised to review their processes and that this will not happen to anyone else. That’s all I need.
I’ve now been emailed three times, called three times (once from South Africa), and had a note attached to my last refill request, asking that I speak to the pharmacy owner. I DO NOT WANT TO DO THIS. I already DID speak to the owner, when he called me at 6am to apologize. All I wanted from him was to ensure he and his staff knew the proper procedure, and to not give shitty and 100% incorrect advice to anyone else when to comes to things like this. That’s it. I don’t want grovelling or a refund or a discount or a fucking scholarship opened in my name – just promise me you won’t mislead someone else who may not be able to figure out the depth of your bullshit as quickly as I did (I’ve been using the official app since day one, as it helps me to avoid talking to actual people. I knew there was no “pharmacy app”, and that the “very simple” steps I needed to take did not exist). Luckily when I picked up my last prescription, he wasn’t in the pharmacy. I told the tech who rang me out that I did not want to speak to him and to please remove that note and any other that may exist on my file.
This was before we went to Hong Kong. In that time, he called twice and left voicemail, and emailed me again yesterday afternoon. FUCKING CUT IT OUT. I am under no obligation to talk to you, and I’ve been more than firm about this. If he attempts to contact me again, I’m calling corporate and moving my presciptions to a different store altogether. I don’t want to be stalked, let alone by someone with full access to my medical history. This is not cool.
Hong Kong was great, but also not cool (it hovered at 34C with 87%+ humidity the entire time, dropping down to 29C at night). We’re heading to New York this week for a combination birthday trip, coming home for a biopsy, then heading to Seattle for a birthday party. And I’m in Redmond all next week at the mothership. I am busy.
Here is a picture.