Here is a timeline for you:
Monday April 16th
3:15pm: Space Boss invites me into his office for a talk. He talks, I listen. The things I am told include I was a dislocated shoulder away from being fired because of customer complaints against me, I have been treating people badly who do not deserve it, everyone is unhappy with my work, I have a terrible attitude, and do not take my job seriously. I am numb and silent with shock. This is the first time anyone at work has ever mentioned a problem with me.
3:45pm: A co-worker asks me a question, and I burst into tears so she takes me into another office and I pour my heart out. I am confused and devastated not only by my almost-firing, but that people have complained about me and are unhappy with my work. I explain through my sobs that it is not the tech support I am so hateful of but the other things – not being a real boy, expecting people to come through on their promises and continually being disappointed, having projects taken away from me for no reason – that has soured my mood lately. I cry for an embarrassingly long time, using up a lot of Kleenex. My nose is Rudolph-red.
4:30pm: I receive two emails. One is a Letter of Understanding, addressed to me personally, and is a rehash of the conversation with the Space Boss. The rest of the Space Board is copied on the email, which includes things like “based on our conversation today I would like ask you to ask you to drop all your duties related to space station support (alien beings, airlocks, atmosphere controls, communicators, phasers set to stun or otherwise – basically everything). The reasons for that are that we are not happy with the support level provided and your attitude towards the work” and “I would like to receive a concise report after each day of work as to what has been done during this day” and also “for the next 30 days you will be on a trial period – both you and we can terminate our contract at any time. Please treat this letter as a warning – as much as I like you personally, we will not be able to work together unless you treat your job seriously”. The other email, which went to the entire space station, says “Kimli is no longer doing space station support” and raises far more questions than it answers.
4:45pm: I compose an email for my Space Boss, and copy the Space Board on it. It reads, in full:
I understand the Space Board is unhappy with me, but I really think it’s fair that I receive some indication as to why. In our meeting today, you mentioned that clients have complained about the level of service I’ve provided, and that I am treating people badly. When I asked for clarification, you said it wasn’t important – but since these complaints have directly affected my job, I am not unreasonable in wanting some more information. I do take pride in my work, and if I have offended someone inadvertently, I would like to know so I can ensure it does not happen again.
I do not think, under these circumstances, that it is fair or wise to simply state that I cannot do Space Station support any longer. I am extremely good at it, and the majority of our clients are very happy with my services – I can show you email after email from clients thanking me and telling me how great I was when dealing with their issue. As well, I think it would do a serious disservice to [our space station] to pull me off support in this manner. The workload is such that Bossk cannot handle it alone; Greedo is too busy, and Chirpa is in no way able or ready to answer any incoming questions.
I am more than capable of handling both support and working on Satellite 14b. I ask for some clarification as to what exactly I have done to cause these ramifications, and if applicable, share my side of whatever story there might be. You claim my attitude has been unacceptable, yet I have never once let it affect how I support our customers. Everyone has bad days, and yes, I have been guilty of letting some things get under my skin more than they should. However, I have been given no warning, no feedback, and no inkling of any kind of problem until our meeting today in which you mentioned I would have been fired if not for dislocating my shoulder. I ask that you let me know what sort of complaints have been said about me, so that I may work on whatever issues there might be and continue to help [our space station] keep clients by providing the same level of technical support that I receive many accolades for.
5:10pm: I go home and have a terrible, terrible night
Tuesday, April 17
10:00am: Space Boss invites me into his office again to discuss the email I sent. Many things are discussed; the only thing I take away from the conversation is that ALL the complaints are coming from HIM – not my clients, not my fellow astronauts, and not the Space Board. It’s all him. I am, I’m told, too angry all the time. My mood affects everyone else, and he cannot work when I am creating such a bad atmosphere. My chakras are misaligned, my aura is cloudy, and all complaints about my entire person are stemming from my boss who phrased it in such a way that made it sound like everyone I ever worked with or for is out for my head because of the horrible etiquette faux pas I have made.
Wait, I do take one other thing away: the quality of my work is not in question – no one has complained about me; everyone knows I am a technical mastermind; the clients who have told me I am awesome are not lying; why would I think otherwise?
12:30pm: Vice Space Boss calls. He is apologetic; confirming that the words did NOT come from the Space Board and that there is no great conspiracy against me. He apologizes for how everything went down, adding that his main concern is that I will leave because I am unhappy and leave a giant gaping hole and not that the perpetual cloud of stormy doom above my head is a big downer for “everyone”. We will talk again soon, and he hopes I am not ragingly angry at everyone because of what I was told they think of me and my mad skillz.
1:07pm: I have been debating if and how to share these new developments with the rest of my world, not finding the right words to describe everything going through my head. I decide to use a timeline because it is much easier than creating real paragraphs and any sort of story flow. I am flummoxed and very weary.
delicious juice dot com 
Sweetie, if VSB is worried you’ll leave, I’d say that the advantage is currently yours, though it probably doesn’t feel like it. Press that advantage: I’d think about laying it out to VSB that Real Boy status would a) keep you there, doing your fabulous work, b) make you happy, and c) solve the “attitude problem” that SB seems to think you have.
I would suggest in no uncertain terms that you get another Letter of Understanding from the Space Board (not your boss) retracting the Space Letter you initially sent, and laying out IN WRITING how awesome you are. Otherwise it’s just one Space Letter against your word of a phone call. Just a suggestion, because you’ve probably pissed off you boss now and he will actively work against you (even if he seems like a nice guy in person, he clearly had issues with your contract renegotiation and has been taking it personally ever since).
space letter you initially sent = your boss initially sent, I mean. Stupid fingers.
(and also, you don’t want to actually have to give your boss a written report at the end of each day, but the letter says that to keep your contract you have to. So get space veep to overrule space boss in writing on that one, too)
It sounds like there’s something going on between SB and VSB and somehow you’ve been caught in the middle. But yes, you need something in writing from VSB in case it goes arwy.
Wow. I hear about this stuff now and again but it’s still hard to believe.
Sometimes space bosses seem to be in their own little worlds, out of contact with the real one(s).
I hope, whatever happens, you can move on from this having kicked some ass, figuratively or otherwise.
I fucking knew it! I knew the whole group or your clients couldn’t be unhappy with you or your work. I can’t imagine you being … anything but you at work. Which is to say that you are sharp and honest and witty and fun; I bet they all adore you.
Boss is a cracksmoker. Screw that guy.
It is my professional opinion that your Spaceboss is a Spaceass.
I spent almost 4 hours dealing with assorted stupid people on the phone this week already. I’d pay good money (American Greenbacks) to have dealt with ANYONE with anywhere the level of competancy and aplomb I’m sure you bring with you to work.
That’s really terrible of the guy to frame it like people other than him, especially clients, have a problem with anything. Did the letter to the entire Station imply that, too??
SpaceBoss needs his ass shot into a black hole.
i agree with the above- it sounds like the bosses are fighting amongst themselves and picked you for no apparent reason to be the scapegoat. get the VP to write you a nice letter then shove it in your boss’s face. or cc’ it out to all the crew on board. paper trails are good trails to keep.
it sounds like you have the upper hand in this situation even though it feels like the opposite.
and remember good old karma will bite them right thru their spacesuits when they least expect it.
To me, Kimli it sounds like the Spacedick is truly intimidated by your godliness and is, in fact threatened by the exceptional awesomeness that is you. And yeah. the end
SHEESH.