I may never know what makes me do those things I do.

I’m trying to write some documentation at work, and I know I’ve written something on it before I so go digging through my folders for old files. I find something I’d apparently written on the topic last February, so I open it up to see if it might help:

VOIP Training Outline

Overview:

• What is VOIP?
• Why would someone want it?

Setup:

• What is required?
• What connections are installed to run VOIP?
• What equipment is used?
• What information is the end user provided with?

Support:

• What do we support?
• What kinds of questions will be asked?
• Should I know how to program the entire handset?
• When should I escalate?

Catastrophe Actions:

• What do I do when giant lizards take over the city?
• When should I call the VOIP Mothership for assistance?

.. seriously, what the hell. Why do I DO things like that? And why am I so very amused at my own misdeeds that I will probably never stop?