close to after midnight* and something evil’s lurking in the dark – me, actually. Hi there.
As I was laying in bed trying really hard to fall asleep, a nagging thought kept poking me in the back of the head. It’s been almost two weeks since I dropped Lola off at the shop, and I’ve spent every other second of that time stressing the fuck out. I just dropped a large wad of cash on an Impromptu European Adventure, and I had no idea a) how much this repair was going to cost and b) how I was going to pay for it. Sure, I could easily stick the entire painful bill on mister credit card, but that wouldn’t really solve anything – just defer it at a rate of 11% per month for a while. I’ve got some money set aside for London Incidentals (which is the name of my Clash cover band), but if I use that money wisely and put it towards Lola’s repair, I will be broke on my trip. I was wrestling with my desire for spending money in the UK versus being a Responsible Adult when a Sneaking Suspicion entered my head and wouldn’t leave: the warranty on my scooter. There was something special about it, but WHAT?
I thought harder, and vaguely remembered some of the many
fights conversations I had with Ed surrounding Lola’s purchase. When I make a seemingly ridiculous decision to do something crazy, I tend to a) have done a great deal more research than it appears, and b) do a lot of fast talking to get my way. I had repeatedly told Ed that buying Lola at that instant in time made perfect and magical sense for a variety of reasons, including ……………
Holy shit, one of the reasons was an extended fucking warranty.
Well, there went my hopes of sleep. I got out of bed and padded into the living room and started to pull all the paperwork down off the shelf. I made it through two magazine racks full of stuff we probably don’t need to have any more when I hit pay dirt: the bill of sale for my scooter, and all the corresponding paperwork including the pages I had printed outlining the special add-on bonus available during May and June of 2009: $200 towards a helmet, $50 towards a pair of gloves, a $50 Costco gift card, and a two-year extended warranty that was an extension of the 1-year warranty the scooter came with.
Lola is under warranty until June 16th, 2012.
I vibrated with excitement and demanded Twitter play along to see if I was on the right track with this exciting new theory that my valve seal replacement shouldn’t cost me a fucking cent. Not satisfied with that, I even woke Ed up to run the new developments by him. He was 80% asleep and likely didn’t fully get what I was going on about, but he grumpily agreed with my assessment. All that was left to do was to go the fuck back to sleep some how and wait until morning when I could call the shop to demand an update on Lola and to inquire about my findings. I was cautiously optimistic, because everything I found lent proof to my favour – I had receipts, time stamped print outs, DEFINITIONS even – this had to work. It had to! It was all right there in black and white and yellow and red: 3-year warranty! The same warranty that saved my ass last year during the Great Gasket Failure of 2010 was STILL VALID, and therefore HAD to cover my ass for 2011’s Valve Seal Gate!
As of right now, I don’t know. I’m waiting for the shop owner to call me back, and when I phoned this morning the guy who answered my call said a) my scooter is being worked on today and might be ready this afternoon if all goes according to plan, and b) the extended warranty was offered under the old distributor and he’s not sure how it plays out now. I’m squirmy with stress and restless anticipation, because I NEED this to go my way. Besides, I don’t give a flying fig about distributors; I’ve got signed paperwork with proof of my extended warranty. Are places allowed to do that? Cancel something bought and paid for because something changed in the back end of the business?
Between the stress of this repair and losing all my naked pictures, I’m completely keyed up and twitchy. I hope everything is positively resolved and soon – I have to come up with 151 synonyms for the word “employee”, and I can’t do that if I’m too worried to concentrate.
(*: I started writing this update at 12:30 this morning, so I am technically correct – the best kind of correct)
2 thoughts on “the depth of my rabbit hole”
Seems like a scam if they arn’t honoring a warranty! Even if a business is sold or taken over, or whatever, the new business takes over all the assets and liabilities – including warranties. Don’t let them not take responsibility!
I think it may depend on who is backing the warranty. If it’s Vespa or the Canadian distributor, then Lola is probably covered. I can’t see how a new distributor would be allowed to dishonour the warranties sold prior to their takeover. It would make Vespa – and Urban Wasp – look bad.